FAQ

Got Questions? We've Got Answers!

SHOPPING INFORMATION

Delivery charges on Khridi depend on your order value and location. Enjoy free shipping on orders over 500, and standard delivery fees apply for orders below that. International shipping costs vary based on destination.

Delivery usually takes 3-7 business days for orders within [insert region/country]. For international orders, delivery may take 7-15 business days, depending on the destination. You’ll receive tracking details once your order is shipped.

Once you place an order, you’ll receive an order confirmation email. Our team processes and packs your items, then ships them. You’ll get tracking details to follow your order until it arrives at your doorstep.

Yes, you will receive an invoice via email once your order is confirmed and shipped. You can also download or print it from your account on our website anytime.

PAYMENT INFORMATION

Your payment will be processed and deducted from your bank account immediately after you complete the checkout process.

A Wishlist allows you to save products you’re interested in for future purchases. You can add items to your Wishlist and easily access them later to buy when you’re ready.

If you receive a damaged or incorrect product, please contact our customer support team within 7 days with your order details and photos of the issue. We’ll arrange for a replacement or refund as quickly as possible.

You can change or cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible, and we’ll assist you with the process. After this time, we may not be able to modify or cancel the order.

Package tracking allows you to monitor the status and location of your order in real-time. Once your order is shipped, you’ll receive a tracking number to check its progress until it reaches you.